Concentrated Customer Insights from CDT

Our Solutions

Our Solutions incorporate 4 Capabilities essential to success
Go to CUSTOMER RESEARCH

CUSTOMER RESEARCH

We build forward-looking Customer Insights into our Client’s Digital Transformation Strategies to ensure they are based on clear market & customer realities, not inadequate proxies.

Go to DIGITAL BEST PRACTICE

DIGITAL BEST PRACTICE

‘The future is here, it’s just unevenly distributed.’ William GIBSON. We work hard to identify global digital best practices adapted to your customer’s needs and your markets.

Go to TRANSFORMATION

TRANSFORMATION

All strategies require strong leadership, clear communication and constant attention if they are to succeed. We have the experience to oversea the toughest of challenges in fast-paced and demandig sectors and industries.

Go to TALENT DEVELOPMENT

TALENT DEVELOPMENT

Developing the new knowledge, skills & culture your management & teams need to transform and succeed is central to what we do, and how we work with our clients.

Meet us at The Great Telco Debate 2017, London, 30th November

About CDT

We specialise in Research-led Customer-driven Transformation
Customer First

Too many Transformation strategies are technology-led, the Customer is peripheral. Putting the Customer in the driving seat ensures an organisation-wide focus that transcends internal divisions and unifies technology & marketing investments. The CDT program builds the Customer into Digital Transformation Strategies. It integrates Customers, Management and Industry perspectives to ensure our clients develop competitive strategies that work based based on clear market & customer realities, not inadequate internal proxies.

  • To deliver fresh INSIGHTS from the CUSTOMERS that Matter

  • To IDENTIFY the new PRODUCTS & SERVICES that Customers need

  • To improve the way new Products & Services are DELIVERED

  • To esnure your CULTURE & SKILLS are fit for the future

THE CDT TEAM

JON NEWMAN

Founder & Head of Research
Senior management and consulting roles in IT and Telecommunications. Developer of our unique methodology and approach. Strong focus on business and technology dynamics

MUYIWA Ladipo

Head of Telco Marketing
Former Telco CMO in Africa and Middle East markets Specialist in consumer marketing in high-growth markets. Strong focus on team development and improving customer lifetime values

BRENDAN DUNPHY

Head of Consulting
Expert in driving organisation transformation Specialist in strategy, innovation & talent development Strong focus on agility , digital innovation and opportunities from new technologies

Anne Dupuy-Cambier

Research Director
Over 20 years research experience in Europe, Africa and Asia. Responsible for research validation, and partnering Strong focus on methodologies and achieving results in challenging sectors & markets.

Nicola Warren

Principal Analyst
Analyst with extensive experience in the Telco and Financial Services sectors. Strong customer advocacy skills within large corporates. Focus on information-based strategy development

Client Testimonials

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CUSTOMER INSIGHTS

Latest Research & Insights from the CDT team
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